Technical Support Technician Senior

About the Role

Position OverviewThe Technical Support Technician Senior position is assigned to a KU IT Technology Support Center (TSC)

and is responsible for providing technical support to the users associated with that TSC and provide start to finish

technical implementation changes of new and existing systems while working under direct supervision, following standard

procedures and documentation to accomplish assigned tasks. This position also works closely with Tier 2 and other points

of escalation in order to evaluate, research, and deploy standardized solutions and/or create new workflows where

needed. A positive work ethic centered around outstanding and careful customer interaction and support is required. This

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.