Technical Support Manager

About the Role

Technical Support Manager Location Boise, ID :

General Summary: Responsible for the management of multiple and diverse technical support teams that provide direct

customer support, service provider escalation, and 3rd party troubleshooting. Develop and manage a highly detailed team

focused on superior customer experience, product knowledge, quick resolution, and minimizing expense to the organization

through one-call resolution and avoiding truck rolls where possible. Principally responsible for department performance

and culture as reported through systems data, KPI's, and employee morale. Leveraging human capital in delivering the

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.