Patient Access Contact Center Representative

About the Role

CUSTOMER SERVICE REPRESENTATIVE

Acts as the initial contact person fielding incoming calls to BTNRH, focusing on customer service and the patient

experience. Offers timely, courteous and confidential assistance to every caller ensuring first call resolution whenever

possible. Collects and maintains accurate information on each patient to facilitate the patient encounter. Duties

include the use of automated systems to expedite patient scheduling, insurance verification, call message routing,

granting portal access and performing preregistration and other scheduling workflows or duties as assigned.

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.