Customer Retention Lead

About the Role

CHURN SEGMENT LEADER

We are seeking a strategic and data-driven Churn Segment Leader to join our team and focus on our Solopreneur and Micro

customer base (1-10 employees). This individual contributor role will be responsible for developing and implementing

comprehensive strategies to mitigate churn and increase retention across these customer segments. The ideal candidate

will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting

customer retention and report progress to the Executive Leadership Team weekly.

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.